FAQ

General

We offer a curated selection of vintage clothing, accessories, and special pieces chosen for their character, beauty, and uniqueness. Most items are one of a kind and carefully sourced for their distinctive charm.

Most of our collection consists of genuine vintage pieces. If an item is not vintage, this will always be clearly stated in the product description.

Yes, most of our items are unique. In most cases, once a piece is sold, it will not be restocked.

Our selection may also include accessories, belts, jewelry, scarves, bags, and other special vintage finds, depending on availability.

Condition & Authenticity

We carefully curate each piece and do our best to provide accurate descriptions, labels, and details. Many of our garments are true vintage, selected for their quality, character, and individuality.

All items are pre-loved and may show gentle signs of age and wear. We believe this is part of the beauty and story of vintage. Any noticeable flaws are always described and, whenever possible, shown in the product photos.

Possibly, yes. Vintage pieces have lived a life before reaching you, so minor imperfections can be expected. Significant flaws are always disclosed clearly.

All pieces are carefully inspected before shipment. Some garments may have been cleaned, while others are preserved in their original condition to protect delicate fabrics, embellishments, or construction.

Sizing & Fit

Vintage sizing often differs from modern standards. For the most accurate fit, we recommend comparing the measurements listed in the product description with a similar garment you already own.

Sizing standards have changed over time and can vary significantly depending on the decade, brand, and garment construction. For this reason, measurements are always more reliable than the size on the label.

Whenever possible, we provide key garment measurements to help you assess fit accurately. Please refer to each individual product description for details.

Yes. We are happy to provide extra measurements, details, or additional photos whenever possible.

Orders

Orders may only be cancelled before they have been shipped. Once an order has been dispatched, it will need to follow the standard return procedure.

If your order has not yet been processed or shipped, we may be able to help. Please contact us as soon as possible.

As a general rule, items are available on a first come, first served basis. Temporary reservations may occasionally be possible, but cannot be guaranteed.

Because most of our items are one of a kind, sold-out pieces are usually not restocked.

Shipping & Delivery

We ship to a wide range of countries. Shipping availability will be shown at checkout.

Yes, we offer international shipping.

Orders are usually processed within a few business days. Delivery times vary depending on the destination, shipping service, and customs procedures where applicable.

Shipping costs are calculated at checkout based on the destination and order details.

Whenever tracking is available, it will be provided once your order has been dispatched.

Returns

Yes, returns are accepted according to our return policy. Please refer to our Shipping & Returns page for full details and conditions.

If you would like to request a return, please contact us within the return window stated in our policy, including your order details.

Unless otherwise stated, return shipping costs are the responsibility of the customer.

We encourage all customers to review measurements carefully before purchasing. Returns are handled according to our return policy.

Contact

Yes, of course. If you need more information, measurements, styling advice, or additional photos, please feel free to get in touch.

🦄 Alva Morgaine 🦄

🦄 Alva Morgaine 🦄

🦄 Alva Morgaine 🦄