Terms & Conditions (AGB)
These Terms & Conditions govern your use of Alva Morgaine | Vintage Store and the purchase of products from our website www.alva-morgaine.com.
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1. General Information
Alva Morgaine | Vintage Store
Andrea Gandolfo
Via G. Brunacci 7/B, Padua, 35030, Italy
Email: info@alva-morgaine.com
By accessing this website and/or purchasing from us, you agree to be bound by these Terms.
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2. Products (Vintage Nature & Uniqueness)
All products sold on this website are vintage, pre-owned, and unique items.
- Each item is one-of-a-kind and cannot be restocked
- Once sold, the item is no longer available
- Products may show natural signs of wear consistent with age
We carefully curate and inspect each piece.
👉 Important:
- Minor imperfections are not considered defects
- Any significant flaws are disclosed in descriptions and/or images
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3. Product Information & Measurements
We strive to provide accurate descriptions, including:
- Measurements (taken flat, in cm)
- Condition grading
- Era and materials (when identifiable)
However:
- Measurements may have slight variations (±1–2 cm)
- Colors may vary due to lighting and screen settings
👉 Customers are responsible for comparing measurements with their own garments before purchasing.
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4. Prices & Payment
All prices are in EUR (€) and include VAT where applicable.
Accepted payment methods include:
- Credit / Debit Card
- PayPal
- Other methods available at checkout
Orders are processed only after full payment is received.
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5. Order Acceptance & Cancellation
We reserve the right to refuse or cancel any order in cases of:
- Product unavailability (e.g. double sale due to multi-channel listing)
- Pricing errors
- Suspicion of fraud
In such cases, a full refund will be issued.
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6. Shipping
- Orders are processed within [3-4] business days
- Shipping times depend on destination
- Shipping costs are calculated at checkout
We are not responsible for delays caused by carriers or customs.
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7. Right of Withdrawal (EU Customers)
Consumers in the European Union have the right to withdraw from their purchase within 14 days without giving any reason.
Details are provided in the section Widerrufsbelehrung (Right of Withdrawal) below.
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8. Returns & Refunds (Vintage-Specific Policy)
Due to the nature of vintage products:
- Returns are accepted within the legal withdrawal period
- Items must be returned in original condition, unworn, and unaltered
- Buyer is responsible for return shipping costs
👉 Returns may be refused if:
- The item shows new damage
- The item has been worn or altered
Original shipping costs are non-refundable.
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9. Vintage Condition Disclaimer
By purchasing, you acknowledge that:
- Vintage items are not new
- Signs of aging are part of their character
- These are not grounds for complaints or refunds
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10. Limitation of Liability
We are not liable for:
- Indirect or consequential damages
- Delays caused by third parties
- Misuse of products
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11. Intellectual Property
All website content (images, text, branding) is protected and may not be used without permission.
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12. Privacy
Personal data is processed in accordance with our Privacy Policy.
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13. Applicable Law
These Terms are governed by the laws of Italy.
EU consumers benefit from mandatory consumer protection laws in their country of residence.
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14. Changes to Terms
We reserve the right to update these Terms at any time.
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15. Contact
For any questions:
info@alva-morgaine.com
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Widerrufsbelehrung (Right of Withdrawal – German Version)
Widerrufsrecht
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter die Ware in Besitz genommen haben.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns:
Andrea Gandolfo
Via G. Brunacci 7/B, Padua, 35030, Italy
Email: info@alva-morgaine.com
mittels einer eindeutigen Erklärung (z. B. per E-Mail) über Ihren Entschluss informieren, diesen Vertrag zu widerrufen.
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Folgen des Widerrufs
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, zurückzuzahlen, mit Ausnahme der Lieferkosten.
Die Rückzahlung erfolgt unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag, an dem wir die zurückgesandte Ware erhalten haben.
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Rücksendung der Waren
Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf unterrichten, an uns zurückzusenden.
Sie tragen die unmittelbaren Kosten der Rücksendung.
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Zustand der Waren
Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser auf einen Umgang zurückzuführen ist, der zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendig war.
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Last updated: 01/01/2026
