📦 Shipping

We ship worldwide.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Each item is carefully inspected and packaged to ensure it arrives safely.

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Delivery Times

Estimated delivery times:

- Germany: 1–3 business days
- European Union: 2–5 business days
- International: 5–10 business days

Please note that delivery times may vary depending on the carrier and destination.

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Shipping Costs

Shipping costs are calculated at checkout based on your location.

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Tracking

All orders include a tracking number, which will be sent via email once your order has been shipped.

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Customs & Duties

For orders outside the EU:

- Customs duties and import taxes may apply
- These charges are the responsibility of the buyer

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🔄 Returns & Exchanges

14-Day Return Policy (EU Customers)

You have the right to return your order within 14 days of receiving it.

To initiate a return:

1. Contact us at info@alva-morgaine.com
2. Provide your order number
3. Wait for return instructions

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Return Conditions

To be eligible for a return:

- Item must be in original condition
- Item must be unworn and unaltered
- Item must be returned within 14 days after notification

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Important – Vintage Items

All items are vintage and pre-owned.

This means:

- Minor signs of wear are normal and part of the character
- These are not considered defects
- Please review all photos and descriptions carefully before purchasing

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Return Shipping

- Return shipping costs are the responsibility of the buyer
- We recommend using a tracked and insured shipping service

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Refunds

Once your return is received and inspected:

- Refunds are issued to the original payment method
- Original shipping costs are non-refundable

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❌ Non-Returnable Situations

Returns may be refused if:

- The item shows new signs of wear or damage
- The item has been washed, worn, or altered
- The return is sent after the allowed period

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💬 Need Help?

We are happy to assist you before and after your purchase.

📧 info@alva-morgaine.com

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🏛 Our Philosophy

At Alva Morgaine, each piece is carefully curated as part of a modern wunderkammer, a collection of rare and meaningful garments.

We encourage conscious purchasing and thoughtful selection to ensure every piece finds the right own